Return Policy

RETURN POLICY

West Coast E-Bikes, LLC
1742 S Euclid St
Anaheim, Ca 92802
714-833-5551
Info@wcebikes.com
www.wcebikes.com

Effective Date: 7-1-2023

Introduction:

At West Coast E-Bikes, we strive to provide our valued customers with the highest quality products and exceptional customer service. We want you to be fully satisfied with your purchase; however, we understand that there may be instances where a return or exchange is necessary. This Return Policy has been designed to comply with California state law and outlines the terms and conditions regarding the return of products purchased from West Coast E-Bikes.

1. Returns and Refunds:

1.1. General Policy: Customers are eligible for a return within 14 days from the date of purchase, subject to the terms and conditions set forth in this Return Policy. After this 14-day period, no returns will be accepted.

1.2. Restocking Fee: A restocking fee of 50% of the purchase price will apply to all eligible returns. This fee covers the costs associated with restocking, inspecting, and refurbishing the returned product.

1.3. Eligibility: To be eligible for a return, the following conditions must be met:

a. The product must be in its original condition and packaging with all original accessories and documentation included.

b. The product must not have been used, altered, or damaged in any way.

1.4. Return Process: To initiate a return, customers must follow these steps:

a. Contact our customer service department at 714-833-5551 or info@wcebikes.com within 14 days of the purchase date to request a return authorization.

b. Provide the following information: order number, product details, reason for return, and any supporting documentation, such as photos of damages or defects.

c. Upon receiving the return authorization, customers are responsible for securely packaging the product and returning it to West Coast E-Bikes with the return authorization number clearly marked on the package.

1.5. Inspection and Refund: After receiving the returned product, our team will inspect it for compliance with the eligibility criteria mentioned in section 1.3. If the product passes inspection, a refund will be issued within 30 days to the original payment method, minus the applicable restocking fee.

2. Warranty:

2.1. Parts and Labor Warranty: All products purchased from West Coast E-Bikes are covered by a warranty that includes a one-year period for parts and labor from the original date of purchase.

2.2. Warranty Coverage Limitations:

2.2.1. Covered Repairs: Under the warranty, West Coast E-Bikes will repair or replace any defective parts or provide necessary labor for repairs, at our discretion, free of charge.

2.2.2. Void Warranty: The warranty will become void if the product has been damaged due to negligence, misuse, improper maintenance, modification, accident, or if it shows signs of wear and tear beyond normal use, including but not limited to scratches, dents, or evidence of a wreck.

2.3. Warranty Claim Process: To file a warranty claim, customers must adhere to the following steps:

a. Contact our customer service department at 714-833-5551 or info@wcebikes.com within the warranty period to provide the necessary information and request a warranty claim.

b. Provide proof of purchase, including the original order number and date of purchase.

c. Describe the issue or defect with the product in detail, including any relevant supporting documentation, such as photographs or videos.

d. Once the warranty claim is authorized, customers will be provided with instructions on how to proceed with the return or repair process.

2.4. Warranty Exclusions: The warranty does not cover the following:

a. Normal wear and tear of the product or its components.

b. Damage caused by improper installation or assembly.

c. Damage caused by non-compliance with maintenance and care instructions provided by West Coast E-Bikes.

d. Damage caused by repairs or modifications performed by anyone other than authorized technicians of West Coast E-Bikes.

e. Any consequential or incidental damages arising from the use of the product.

3. Customer Responsibility:

3.1. Return Shipping Costs: Customers are responsible for all shipping and handling costs associated with the return of a product, unless the return is due to a manufacturing defect or an error on the part of West Coast E-Bikes.

3.2. Proper Packaging: Customers must ensure that the returned product is securely packaged to prevent any damage during transit. We recommend using the original packaging or a packaging equivalent that provides adequate protection.

4. Modification and Termination:

4.1. Modification: West Coast E-Bikes reserves the right to modify or amend this Return Policy at any time without prior notice. Any changes will be effective immediately upon posting the updated policy on our website.

4.2. Termination: West Coast E-Bikes may terminate this Return Policy at its discretion without prior notice.

5. Contact Information:

For any further inquiries or assistance regarding our Return Policy, please contact:

West Coast E-Bikes,LLC
1742 S. Euclid St.
Anaheim, Ca 92802
714-833-5551
info@wcebikes.com

Please note that this Return Policy is governed by the laws of the State of California. Any disputes arising out of or in connection with this Return Policy shall be subject to the exclusive jurisdiction of the courts located in the State of California.

By making a purchase from West Coast E-Bikes, you acknowledge that you have read, understood, and agreed with the terms and conditions stated in this Return Policy.

West Coast E-Bikes remains committed to providing exceptional customer service and ensuring a satisfactory shopping experience for all our valued customers.

Thank you for choosing West Coast E-Bikes!

Robert Owen

Owner/Member

West Coast E-Bikes. LLC